Shipping Policy

Shipping Across the Globe

We do not have control over customs processes, so we cannot be responsible for any delays caused by customs. Rest assured, tracking information will be provided to you as soon as it's available.

Approximate Shipping Times (Excludes weekends and public holidays):

  • Canada & USA: 7 to 14 business days (Tracking available)
  • Rest of the World: 7 to 21 business days (Tracking available; varies by destination)
    Please note: Occasionally, packages may take longer than the expected delivery time due to unforeseen delays. While we strive for timely delivery, we cannot control external shipping delays. If tracking is not updated for 30–60 business days, we will send a replacement package. Expect longer shipping times during peak periods like the holiday season (November–December) or sales events.

Processing Time vs. Shipping Time

  • Processing Time: Typically 2-4 business days (this is the time it takes to check, pack, and ship your order to our logistics partner).
  • Shipping Time: This is separate from processing time and should be added to the total delivery time. After processing, your order will be dispatched, and tracking information will be available via email.
    During busy periods, such as holidays or promotions, processing times may be slightly longer. We appreciate your patience!

Order Cancellations

Once your order is placed, we begin processing it immediately to ensure fast delivery. While we do our best to accommodate cancellation requests, please note that cancellations are only possible within 30 minutes of placing the order. After this time, we cannot guarantee cancellations, as your order may already be in progress.

 

Unclaimed Orders

We are not responsible for packages returned to us due to refusal, non-claim, or incorrect/insufficient address. If you notice an error in your shipping address, please contact us immediately at contact@elixirbloom.com with the correct details. Once an order is processed, we cannot make address changes.

Refund Policy

We typically do not offer refunds, as shipping times and product details are clearly stated on each product page. However, if your item is damaged, you received the wrong product, or you were sent the wrong size, please contact us. Send clear photos of the product, packaging, and your order details to contact@elixirbloom.com, and we’ll review the issue to determine the best resolution, including a return or replacement if necessary.

Customs & Duty Fees

Customs fees are the responsibility of the customer. Please check with your local customs office for any applicable fees. Occasionally, customs agents may delay package delivery, which is beyond our control.

Separate Packages

In some cases, orders may be shipped in separate packages due to reasons such as:

  • Items being on backorder
  • Weight restrictions
  • Different warehouse locations (we work with multiple warehouses to bring you the best selection)

Holiday Season Notice

During the high-volume months of October, November, and December, shipping times may be longer than usual. We appreciate your understanding and patience. Rest assured, your order will arrive, and we’re committed to providing the best service.